Ingrid van der Veen (DBM)
Effective Date: 1 January 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Design & Business Mastery (DBM), operated by Ingrid van der Veen (“we”, “us”, or “our”) does not sell or share customer text messaging opt-in information, including phone numbers and consent records, with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent records are kept confidential and are used only as necessary to provide the services and communications described below.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address and phone number
Billing and payment information when you purchase our programmes or services
Information provided when you register for a programme, coaching call, event, webinar or other service
Opt-in records and timestamps for communication channels, including SMS and email
Technical and Non-Personal Information:
IP address, browser type and device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of enquiries and service requests
Appointment and coaching call details
Programme participation and service history
Feedback and other communications you provide to us
2. How We Use Your Information
We may use your information to:
Provide and manage our programmes, coaching and other services
Process payments and transactions
Communicate with you about your enquiries, appointments, coaching calls and programme participation
Send service-related SMS messages where you have provided appropriate consent
Send marketing communications, newsletters, educational content, offers or updates where you have provided appropriate consent or where otherwise permitted by applicable law
Improve our programmes, services and website
Maintain records of your communication preferences and consent
Protect the security of our services and prevent fraud or misuse
Comply with applicable legal and regulatory requirements
3. SMS Messaging & Compliance
Text Message Programme Terms & Conditions
By opting in to our SMS messaging programme, you consent to receive non-marketing text messages from Ingrid van der Veen / Design & Business Mastery relating to the services you have requested, including appointment confirmations, coaching call reminders, scheduling messages, customer support and other service-related updates.
Opt-In & Consent:
You will only receive SMS messages where you have provided appropriate consent or where otherwise permitted by applicable law.
We maintain records of SMS opt-in and consent, including relevant timestamps.
Your consent to receive SMS messages is not a condition of purchasing our services.
Opt-Out:
You may opt out of SMS messages at any time by replying STOP.
After receiving your opt-out request, you will receive a confirmation message where applicable, and no further SMS messages will be sent unless you subsequently opt in again.
You may also contact us directly regarding your communication preferences.
Message Frequency & Content:
Message frequency may vary depending on your interactions with us.
Messages will relate to the services, appointments, coaching calls or other communications you have requested.
We do not send marketing or promotional SMS messages without the appropriate consent.
Help & Support:
Reply HELP for assistance or contact us at hello@ingridvanderveen.com.
Customer support is available during our normal business hours.
Message & Data Rates:
Message and data rates may apply depending on your mobile phone plan and carrier.
We are not responsible for delays or undelivered messages caused by mobile carriers or other third-party networks.
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared with subcontractors solely for support services, such as customer service, or with SMS providers and aggregators where necessary to deliver the text messaging services you have consented to receive.
Text messaging originator opt-in data and consent records will not be shared with any third parties for purposes unrelated to providing the requested text messaging services.
4. Information Sharing & Disclosure
We do not sell, rent or trade your personal information.
We may share information with:
Service Providers:
Trusted third-party service providers that assist us with our business operations, such as payment processing, appointment scheduling, email, SMS delivery, website hosting and customer support
Service providers are only given access to information reasonably necessary to perform their services and are expected to maintain appropriate confidentiality and security measures
Legal Compliance:
Where required by applicable law, legal process or court order
Where necessary to protect our legal rights, property, users or services
Business Transfers:
In connection with a merger, acquisition, restructuring or sale of business assets, where applicable
In such circumstances, personal information will continue to be handled in accordance with applicable privacy requirements
SMS Opt-In Data:
Text messaging originator opt-in data and consent records are not shared with third parties or affiliates for marketing or promotional purposes. Such information may be shared only with SMS providers, aggregators or service providers where necessary to provide the text messaging services you have requested.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include:
Encryption of sensitive information where appropriate
Secure access controls and authentication
Regular security updates and assessments
Appropriate employee and contractor access controls
Secure backup and recovery procedures
Procedures for responding to data security incidents
No method of transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Analyse website traffic and usage
Remember preferences
Improve website functionality and user experience
Understand how visitors interact with our website
Measure the effectiveness of our services and communications
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
Access, correct or request deletion of your personal information
Request information about how your personal information is processed
Withdraw consent for future communications where processing is based on consent
Opt out of marketing emails by using the unsubscribe link provided in our emails
Opt out of SMS messages by replying STOP
Request information about your communication preferences and consent records
Lodge a complaint with the relevant data protection or supervisory authority
To exercise your rights, please contact us using the details provided in Section 10.
8. Third-Party Links
Our website, emails or other communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices.
The latest version will be made available on our website and will include the applicable effective date. Where required by law, we will provide notice of significant changes.
10. Contact Us
If you have questions about this Privacy Policy, your personal information or our SMS messaging practices, please contact:
Ingrid van der Veen / Design & Business Mastery
Email: hello@ingridvanderveen.com
Phone: +31 38 234 0472
Website: https://ingridvanderveen.com/designandbusinessmastery
By using our website or services, you acknowledge this Privacy Policy. Where consent is required for a particular type of communication or processing, we will obtain that consent separately as required by applicable law.